Train with Miles policy
memberships
1
memberships include either 4, 8, or 12 sessions per month depending on the plan selected and each membership reserves a standing weekly time. this time is held exclusively for the member and is not offered to other clients during the membership period. reserved session times remain in place unless changed by mutual agreement.
if a member trains more than their included monthly sessions, additional sessions are billed at the rate-per session tied to their membership. additional sessions are billed at the end of the month and will be communicated ahead of time to the client by miles.
memberships continue during travel or time away, as the reserved session time remains held. virtual training sessions are offered during a member’s standing session time when traveling. if virtual training is declined, missed sessions are forfeited and do not roll over.
members may reserve one courtesy pause per 12-month period, subject to the following: the length of pause is no more than 4 weeks, the reserved session time is released during the pause, upon return sessions will resume at the next available time, which may differ from the original slot(s). additional pauses are not guaranteed and are handled on a case by case basis.
members may request changes to their schedule session time. schedule changes are subject to availability and are not guaranteed.
memberships are automatically billed on the first of each month. each membership has a 3-month commitment, after that time 15 days notice prior to the next billing period is required for cancellation. Memberships remain active and billed during the notice period. no prorated discount will be given if a membership is cancelled prior to the billing date.
cancellations & missed sessions
2
sessions must be cancelled at least 24 hours in advance. late cancellations and no-shows are counted as used sessions. missed sessions do not roll over to future months. late cancellations may be waived at miles’ discretion in the case of a true emergency (sudden illness or injury or family emergency). each client is eligible for one courtesy late-cancellation waiver per 12-month period, at miles’ discretion.
scope of coaching services
3
training with miles includes, in-person strength and movement coaching, virtual / remote coaching, programming, and education. coaching is educational and performance-based in nature and does not replace medical advice, physical therapy, or mental health care.
health & medical clearence
4
clients are responsible for informing miles of any current or past injuries, illnesses, pain, or medical conditions that may affect training.
studio etiquette & Expectations
5
please arrive on time to your scheduled session, this means no more than 5 minutes prior to your time slot. early arrivals may not be accommodated as space is limited and each client deserves the right to a full hour of fully private, personal training.
payment method & fees
6
train with miles uses stripe as its billing partner and in such is subjected to their policies, fees and billing software. miles accepts all major payment methods (mastercard, visa, amex) and is preferred over cash payments.
for members, failed payments must be resolved within 48 hours to maintain an active membership. for package and drop in clients, invoices for services must be completed by 6p of the night prior to our scheduled session. failure to complete by this time will result in a forfeit to that session and will be rescheduled at a later date and time, subject to availability.
rate changes
7
rates may be adjusted with 30 days’ notice. existing members may be grandfathered at miles’ descresion.
client—coach fit
8
coaching relationships are contingent on mutual respect, communication, and alignment with training expectations. miles has the right to decline or end coaching relationships if deemed necessary and will follow up with an appropriate course of action as discussed with the client, if necessary.
communication expectations
9
messages through either text or email, are typically responded to within 24-48 business hours (monday-friday). coaching is not an emergency service.
closures
10
in the event of dangerous, severe weather or other unforeseen closures, sessions may be moved to a different time and day, subject to availability, or conducted virtually.
Media & Content Use
11
from time to time, photos or videos may be captured for educational or promotional use. clients may opt out at anytime.
Policy Acknowledgement
12
by purchasing a membership, package, or drop in session, clients acknowledge and agree to these policies.