membership policy
the term ‘membership’ refers to any package purchased to train with miles and includes both private and semi-private training formats. All memberships renew on a monthly basis and include 4, 8 or 12 sessions per month depending if you train privately or semi-privately.
semi-private
each session is $100 per hour and you can purchase 4, 8 or 12 sessions per month to be used at whatever frequency you’d like. semi-private training is only available in-person. If you choose to add additional sessions you can purchase these for $100 per session. un-used sessions will roll over for up to two months, and may be scheduled during any available semi-private training hour.
private
each session is $150 per hour and you can purchase 4 or 8 sessions per month to be used at whatever frequency you’d like. private training may be held in-person or virtually through zoom. If you choose to add additional sessions you can purchase these for $150 per session. un-used sessions will roll over for up to two months, and may be scheduled during any available semi-private training hour.
life happens, i get it! i just ask for 8 hours advance notice for all cancellations and rescheduled sessions without penalty. cancellations or rescheduled attempts made after the 8 hour mark will result in a loss of credit.
cancellation policy
scheduling policy
train with miles is an exclusive appointment based studio meaning, after your movement evaluation, we’ll work together to figure out a sustainable training schedule for you that balances your life responsibilities and other training demands to ensure progress is being made towards your goal(s). once a routine is discussed and agreed upon your ‘membership’ will reserve your spot(s) week after week; no thinking, no remembering to book in advance, just show up at your time and train.
this is designed to create a consistent training experience which will yield the best results. if you need to move your time just shoot me a text or email and we can figure out the best course of action to keep you on track.
membership changes
there are no commitments on any membership option, you can pause or cancel at anytime. to pause or cancel your membership please let me know at least 15 days prior to the first of the month, since each client receives their own custom program, which requires time and thought on my end, if you decide to cancel within this window, unfortunately, i cannot offer any refunds. if you decide to pause you have two options:
(a) you can choose to pause your billing but doing so relinquishes your time slot and I cannot guarantee it will be available upon your return
(b) you can pay half of your membership cost to reserve your time, guaranteeing it will be ready for you upon your return (max hold of 30 days)
REFERRAL policy
if you refer a friend:
They get 25% off their movement evaluation.
If they purchase a membership, you get $100 off your membership for as long as they remain an active member (max 2 referrals at one time).
new client policy
all new clients must complete a movement evaluation prior to participating in any training session. This allows me to understand how you move so i can program appropriate movements, weights, and rep schemes to ensure you have a fun, safe, and productive workout experience. After this session we’ll discuss the best training environment for you (private or semi-private), scheduling, and goal benchmarks to ensure we’re making progress toward your goals.
if you’re unsure about joining semi-private or private training I offer a “new client special”. for $200 you can participate in one private and one semi-private training session to decide what format you prefer. sessions expire in one month and only available one time to new clients.
studio etiquette & Expectations
please arrive on time to your scheduled session, this means no more than 10 minutes prior to your time slot, and no later than 10 minutes past.
early arrivals may not be accommodated as space is limited and each client deserves the right to a full hour of dedicated training. you are more than welcome to wait outside the studio or in the lobby if you arrive early.
i has the right to turn a client away who shows up past the 10 minute mark.
payment method & fees
train with miles uses stripe as its billing partner and as such is subjected to their policies, fees and billing software. i accepts all major payment methods (mastercard, visa, amex) and is preferred over cash payments. failed payments must be resolved within 48 hours past the 1st of the month to maintain an active membership.
feel free to reach out if you are experiencing a personal issue regarding billing as I am more than happy to accommodate.
client—coach fit
coaching relationships are contingent on mutual respect, communication, and alignment with training expectations. i has the right to decline or end coaching relationships if deemed necessary and will follow up with an appropriate course of action as discussed with the client, if necessary.
communication expectations
messages through either text or email, are typically responded to within 24-48 business hours (monday-friday). coaching is not an emergency service.
closures
i do everything i can to avoid last minute studio closures, however, in the event of dangerous, severe weather or other unforeseen closures (severe illness, building issues, etc), i’ll will communicate to all members affected and discuss an appropriate course of action.
Media & Content Use
from time to time, photos or videos may be captured for educational or promotional use. clients may opt out at anytime.
Policy Acknowledgement
by purchasing a membership, package, or drop in session, clients acknowledge and agree to these policies.